0item(s)

You have no items in your shopping cart.

Product was successfully added to your shopping cart.

Return, Exchange, Refund

If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

ORDER CANCELLATION

Drop us an e-mail at info@alfabrands.com with your order ID and the reason for cancellation within 24 hours of placing the order. For all valid reasons, we will cancel your order and initiate a refund of your order. In case a notification for cancellation is received after 24 hours, the order will not fall within the scope of cancellation or refund.

RETURN

1. Email us for return of product with your order ID at info@alfabrands.com within 24 hours of receipt of product.

2. Send us back the product via courier (we suggest you go for a reputed courier company) within a day of the receipt of information from us. You are responsible for return shipping costs,  associated taxes, service charges by PAYPAL or payment processors or gateways  as applicable.

3. All returns (where no mistake has been made on the part of Alfabrands) will be subjected to a restocking fee of 20% of the invoiced amount.

4. All returns must have a return authorization (R.A) number to be accepted as a return. Returns sent back to Alfa Brands without an authorization number will not be credited to the customer.

When sending back a product, please ensure the following:

  • The product/products is unused and unaltered.
  • The product/products is returned in its original packaging along with the original price tags, labels, barcodes, invoices etc.
  • Return policy is only applicable to the full priced items.
  • Your original payment method will be charged or credited when the exchange/return  is processed.

 If all above conditions are in place, we will send a refund of the order without courier fee.

REFUND

  • For returned products, we will first try to find a replacement for it. If we cannot, we will initiate a refund.
  • We will provide the required shipping documents with the order as may be relevant to the product or destination. The shipping documents will include Commercial Invoice, Airway Bill, Phytosanitary Certificate, Fumigation Certificate and Quarantine Certificate. In case the recipient is requested to submit a document by the courier company and the recipient refuses or is not able to get the shipment cleared, without any fault of the consignee, the refund will not be applicable.
  • For both cancelled orders and returned products, you will receive a refund within 7 business days. The refunds are dependent on external agencies, intermediaries such as banks, payment gateways, processors and external couriers.
  • Your original payment method will be charged or credited when the exchange/return  is processed.
  • Refund policy is only applicable to the full priced items.
  • The client will bear the courier charges, associated taxes, service charges by PAYPAL or payment processors or gateways .
  • Refunds will be issued in the currency that was used to make the purchase.

 

RETURN/ EXCHANGE OF SELF COLLECTED PRODUCTS

  • If you are not satisfied with your purchase and the product is in its original condition, you may return it to the same location from where it was collected within 48 hours of collection.
  • If your check/cheque is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check/cheque amount and service fees as applicable.
  • Alfa Brands requires an identification (e.g., driver's license, social security card etc) for any returns.
  • All sales of Gift Cards are final and will not be refunded.