Order Shipping Time: It usually takes 3 to 5 business days to process the order.
Order Delivery Time: Delivery time varies based on your choice of standard or express delivery. Express delivery takes 3 to 6 business days in usual cases for international deliveries. This may also depend on customs clearance. If it is a local or domestic destination, then it is much quicker and in many cases, it takes only a day for delivery. The standard delivery takes slightly longer for deliveries specially for international destinations.
Payment upon Order receipt: We do not offer payment at delivery option. The order can only be processed once payment is received in full. In case of self-collection, you may pay at the time of order collection.
Payment by Cheque: This is accepted only once cheque is cleared at our end, we can issue an order number and can process the order.
Taxes and Duties: The consignee will bear the applicable taxes and duties at destination, if any.
Damaged Product: Please don't accept an open or tampered package. Drop us an email at firstname.lastname@example.org with your order details to report such a delivery.
1. Email us for return of product with your order ID at email@example.com within 24 hours of receipt of product.
2. Send us back the product via courier (we suggest you go for a reputed courier company) within a day of the receipt of information from us. You are responsible for return shipping costs, associated taxes, service charges by PAYPAL or payment processors or gateways as applicable.
3. All returns (where no mistake has been made on the part of Alfabrands) will be subjected to a restocking fee of 20% of the invoiced amount.
4. All returns must have a return authorization (R.A) number to be accepted as a return. Returns sent back to Alfa Brands without an authorization number will not be credited to the customer.
When sending back a product, please ensure the following:
If all above conditions are in place, we will send a refund of the order without courier fee.
RETURN/ EXCHANGE OF SELF COLLECTED PRODUCTS
Safety Using Credit Card: All transactions on Alfa Store are 100% safe. We work with world-class payment gateways to process your payment. All the information is processed using SSL data encryption (secure encrypted connection), which protects the information from being viewed by anyone.
Guarantee/Warranty: Alfa Store assures 100% customer satisfaction, security, quality, support and value for money. Since the items we sell are of perishable nature, we can't offer guarantee/warranty.
Subscription: You can unsubscribe from our e-mails by writing to us at firstname.lastname@example.org with subject line ‘Unsubscribe’. We will appreciate if you let us know your reason(s) for unsubscribing, in order for us to serve you even better in the future.