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Terms & Conditions

Order Shipping Time: It usually takes 3 to 5 business days to process the order.

Order Delivery Time: Delivery time varies based on your choice of standard or express delivery. Express delivery takes 3 to 6 business days in usual cases for international deliveries. This may also depend on customs clearance. If it is a local or domestic destination, then it is much quicker and in many cases, it takes only a day for delivery. The standard delivery takes slightly longer for deliveries specially for international destinations.

Payment upon Order receipt: We do not offer payment at delivery option. The order can only be processed once payment is received in full. In case of self-collection, you may pay at the time of order collection.

Payment by Cheque: This is accepted only once cheque is cleared at our end, we can issue an order number and can process the order.

Taxes and Duties: The consignee will bear the applicable taxes and duties at destination, if any.

Damaged Product: Please don't accept an open or tampered package. Drop us an email at info@alfabrands.com with your order details to report such a delivery.

RETURN

1. Email us for return of product with your order ID at info@alfabrands.com within 24 hours of receipt of product.

2. Send us back the product via courier (we suggest you go for a reputed courier company) within a day of the receipt of information from us. You are responsible for return shipping costs,  associated taxes, service charges by PAYPAL or payment processors or gateways  as applicable.

3. All returns (where no mistake has been made on the part of Alfabrands) will be subjected to a restocking fee of 20% of the invoiced amount.

4. All returns must have a return authorization (R.A) number to be accepted as a return. Returns sent back to Alfa Brands without an authorization number will not be credited to the customer.

When sending back a product, please ensure the following:

  • The product/products is unused and unaltered.
  • The product/products is returned in its original packaging along with the original price tags, labels, barcodes, invoices etc.
  • Return policy is only applicable to the full priced items.
  • Your original payment method will be charged or credited when the exchange/return  is processed.

 If all above conditions are in place, we will send a refund of the order without courier fee.

REFUND

  • For returned products, we will first try to find a replacement for it. If we cannot, we will initiate a refund.
  • We will provide the required shipping documents with the order as may be relevant to the product or destination. The shipping documents will include Commercial Invoice, Airway Bill, Phytosanitary Certificate, Fumigation Certificate and Quarantine Certificate. In case the recipient is requested to submit a document by the courier company and the recipient refuses or is not able to get the shipment cleared, without any fault of the consignee, the refund will not be applicable.
  • For both cancelled orders and returned products, you will receive a refund within 7 business days. The refunds are dependent on external agencies, intermediaries such as banks, payment gateways, processors and external couriers.
  • Your original payment method will be charged or credited when the exchange/return  is processed.
  • Refund policy is only applicable to the full priced items.
  • The client will bear the courier charges, associated taxes, service charges by PAYPAL or payment processors or gateways .
  • Refunds will be issued in the currency that was used to make the purchase.

 
RETURN/ EXCHANGE OF SELF COLLECTED PRODUCTS

  • If you are not satisfied with your purchase and the product is in its original condition, you may return it to the same location from where it was collected within 48 hours of collection.
  • If your check/cheque is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check/cheque amount and service fees as applicable.
  • Alfa Brands requires an identification (e.g., driver's license, social security card etc) for any returns.
  • All sales of Gift Cards are final and will not be refunded. 


Safety Using Credit Card:
All transactions on Alfa Store are 100% safe. We work with world-class payment gateways to process your payment. All the information is processed using SSL data encryption (secure encrypted connection), which protects the information from being viewed by anyone.

Guarantee/Warranty: Alfa Store assures 100% customer satisfaction, security, quality, support and value for money. Since the items we sell are of perishable nature, we can't offer guarantee/warranty.

Subscription: You can unsubscribe from our e-mails by writing to us at info@alfabrands.com  with subject line ‘Unsubscribe’. We will appreciate if you let us know your reason(s) for unsubscribing, in order for us to serve you even better in the future.